Responsible Gambling

Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools and information they need to stay in control. If you feel that gambling is no longer fun or is causing harm to you or those around you, please read the information below and seek help immediately.

Signs of Problem Gambling

It can sometimes be difficult to recognise when gambling has become a problem. The following signs may indicate that you or someone you know needs help:

• Spending more money on gambling than you can afford to lose
• Chasing losses by placing bigger or more frequent bets
• Neglecting work, family, or personal responsibilities due to gambling
• Feeling anxious, irritable, or restless when trying to stop gambling
• Lying to friends or family members about how much you gamble
• Borrowing money or selling possessions to fund gambling
• Using gambling as a way to escape stress, depression, or personal problems
• Thinking about gambling constantly throughout the day
• Repeatedly trying to cut back or stop gambling without success

Self-Exclusion Tools

We offer a range of responsible gambling tools to help you manage your activity and stay in control. These tools are available at any time through your account settings and include the following options:

• Deposit Limits: Set daily, weekly, or monthly limits on how much money you can deposit into your account.
• Session Time Limits: Restrict the amount of time you spend gambling in a single session.
• Reality Checks: Receive regular reminders of how long you have been playing during a session.
• Cool-Off Periods: Take a short break from gambling for a set period of time, such as 24 hours, 7 days, or 30 days.
• Self-Exclusion: Completely exclude yourself from gambling for a minimum of six months or longer. Once activated, this cannot be reversed until the exclusion period has ended.

To activate any of these tools or to self-exclude, please contact our customer support team or visit your account settings. You can also register with GamStop, the national self-exclusion scheme, to restrict your access across multiple licensed gambling operators in the UK.

Helpful Resources

If you are concerned about your gambling habits or the habits of someone close to you, free and confidential help is available. We encourage you to reach out to one of the following organisations:

• BeGambleAware — A leading charity providing information, advice, and support for anyone affected by problem gambling. Their helpline is available 24 hours a day, 7 days a week.
• GamCare — The leading provider of information, advice, and support for anyone affected by problem gambling in the UK. GamCare offers a free helpline, live chat, and face-to-face counselling services.

Remember, gambling should always be a form of entertainment, not a way to make money or solve financial problems. Please gamble responsibly and never bet more than you can afford to lose.